FAQS

1Do I really need a home security system?
It’s a fact that 6,000 homes are broken into every day in the U.S. That’s a pretty good reason to have a security system. Burglars themselves say they avoid homes with professional alarm systems. Aside from keeping you safe, having a home security system will let you and your loved ones rest easy. And you can’t put a price on that. Let us show you the Alarmco difference, and what it can mean to the security and protection of your family and business. Click here to get a free, custom quote.
2Is a professionally monitored home security system really worth the expense?
A home security alarm system protects your home and your loved ones. So its value goes beyond the cost. It includes something you can’t put a price on: the peace of mind you have when you’re sleeping, or away from home, knowing that your monitoring agents are ready to respond in the event of a break in 24/7. Let us show you the Alarmco difference, and what it can mean to the security and protection of your family and business. Get a free, custom home security system quote.
3Will the purchase of a home security system lower my homeowner’s insurance?
Yes! On average, installing a monitored home security system can lower your homeowner's insurance by up to 20 percent. Check with your insurance broker for details. Let us show you the Alarmco difference, and what it can mean to the security and protection of your family and business. Click here to get a free, custom quote.
4Are home security systems tax deductible?
That depends on your situation. If you use part of your home for business purposes, you can typically deduct a portion of the cost of your alarm system. We recommend you talk to your accountant to get the details. Let us show you the Alarmco Alarm difference, and what it can mean to the security and protection of your family and business. Click here to get a free, custom quote.
5Why does Alarmco Alarm charge an installation fee for its home security systems?
Some companies advertise so-called “free” security systems. That usually means the costs will catch up with you later. Alarmco offers a reasonable installation fee that includes a 90-day satisfaction guarantee, a one-year warranty, and the most trusted installers in the business — each with an average of 2,000 hours of training, and ongoing education in the latest security technology. Compared to other alarm companies, that’s a pretty good deal. Let us show you the Alarmco difference, and what it can mean to the security and protection of your family and business. Click here to get a free, custom quote.
6Where is Alarmco Monitoring Center, and who operates it?
Our Certified Monitoring Center is located in New Jersey, and it’s staffed with our own highly-trained monitoring agents. Let us show you the Alarmco difference, and what it can mean to the security and protection of your family and business. Get a free, custom quote.
7How can I be sure Alarmco security system installers and technicians are trustworthy?
We’re very proud of our employees. Whereas other companies might rely on contractors, we use our own, locally-based security technicians and installers. Before they ever go out on a job, they go through a rigorous training program — an average of 2,000 hours in the classroom and the field. With a Alarm Co security system, you can be sure you’re getting the best screened, most highly trained experts in the industry. Let us show you the Alarm Co difference, and what it can mean to the security and protection of your family and business. Click here to get a free, custom quote.
8I read a mixed review about Alarmco on the Protect America website. Is this review legitimate? Should I trust what it says?
Some security companies write reviews of other alarm companies and try to pass them off as legitimate. These reviews can seem balanced, but they’re deceptive, leaving the reader with a negative impression of their competitor. Don’t be fooled by this dishonest business practice. Objective, unbiased reviews can only come from legitimate third-party organizations. Alarmco collects reviews from actual customers on third-party sites such as Trustpilot and Yelp. You can read these authentic reviews on our website. How is Alarmco different from other security companies?
9Do I need to obtain a permit number for my alarm system?
While not all jurisdictions require alarm permits, it is best that you call your local police department on their non-emergency line to tell them you have just had a security system installed. They will notify you if you need a permit and how to go about obtaining one.
10I have received my alarm permit number, now what do I need to do?
When you have received your alarm permit number, please contact the Customer Support Department of My Alarm Center so we may update your account with that number and forward the information to the monitoring center.
11How do I change my verbal pass code or call list?
You may change your verbal pass code and update your call list by contacting Customer Care. Your revised information will be forwarded to the Monitoring Center. Please keep in mind, your new verbal pass code cannot contain profanity or be a confusing word to a dispatcher such as the word, "help".
12Where is my Monitoring Center located?
We have several state-of-the-art Monitoring Centers located in New Jersey. All of our Monitoring Centers are UL listed and are staffed with top rated professional operators who have undergone rigorous training and have extensive industry experience.
13What happens when my alarm goes off?
When your home security system goes off, it sends an alert signal to the Monitoring Center. The Monitoring Center then notifies the appropriate parties which have been designated by you on your call list. For example, if your fire or smoke alarm is triggered, you'd probably specify that the fire department be called, or if an intruder alert occurs, you can have the police respond. All of these contacts are determined in advance when you set up your system. If the police are notified in response to your alarm, they'll visit your home as an emergency call to investigate the situation. Any problems at your residence will be handled by the police.
14What happens in the event of a false alarm?
If someone at your location accidentally generates a false alarm, and authorities respond and arrive on location, your local municipality may charge a false alarm fine. Additionally, repeat false alarms could result in costly penalties or temporary banning from future assistance. Please contact your local municipality for additional information.
15I'm disconnecting my phone service and will only have a cell phone. Do I need to notify My Alarm Center?
Yes, it is important for you call Customer Care prior to making the change to ensure your alarm monitoring continues to operate uninterrupted and to update your contact numbers. We offer Cellular Solutions in the absence of a traditional phone line.
16How do I upgrade or add new services to my alarm system?
Available upgrades and new service additions can be reviewed with one of our knowledgeable Service Representatives by calling us. You can also request to have a representative contact you at your convenience.

We Always have You Covered

It's Worth Knowing No Matter Where You Are!


REMOTE SECURITY

PEACE OF MIND IN THE PALM OF YOUR HAND Remotely arm, disarm or check the status of your security system.

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REAL-TIME ALERTS

STAY IN THE KNOW, WHEREVER YOU GO Receive e-mails, text messages or video alerts of important events in real-time—such as a child arriving home from school and recent system or sensor activity.

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LIVE VIDEO

LOG ON AND LOOK IN View live video on up to six cameras at a time—a great way to keep an eye on your kids, elderly relatives, pets and property.

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REMOTE APPLICATIONS

MOBILE APPEAL! With the tap of a finger, the Total Connect Remote Services apps let you operate your security system, receive text messages and e-mail alerts—even view live video and control your thermostats, lighting and locks on your iPhone®, iPad®, BlackBerry® or Android™ devices. What could be more appealing than that? .

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Call: 732-244-3413
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